Skip to main content

Tourism guides

Welcome to your personalised
guide to Queenstown

Welcome to your personalised
guide to Queenstown

With so many activities available in Queenstown, choosing what to do can be a challenge

Once you’ve made your selection, you then have to decide which company offers the best service

These decisions can make planning your holiday a stressful experience

That’s why we’ve decided to go the extra mile and provide you with a digital tourism guide, offering insider tips on the best activities and companies to use

Group 232
Group 2087 2

1.Introduction

1.1. The competition (“Competition”) is organised and managed by Tourism Guides Limited (“Organiser”).
1.2. Hotels sometimes partner with the Organiser to offer this service to their guests, but the Competition is managed by the Organiser and not the hotels themselves.
1.3. By entering the Competition, you (“Participant”) agree to be bound by these Terms and Conditions.

2. Definitions

2.1. The Competition is open to individuals who have booked activities through the Organiser’s booking platform link.
2.2. Employees of the Organiser and their immediate families are not eligible to participate.
2.3. Participants must have completed the activity to secure the payment. Entries will only become valid after the activity has been completed to ensure participants cannot win the Competition and then cancel the activity for a double refund.

3. How to Enter

3.1. You may use our website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.


3.2. You must not use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
3.3. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.

4. Number of Winners

4.1. One winner will be selected for every 100 entries received.
4.2. The winners will be notified via the email address provided in their entry.

5. Prize

5.1. Each winner will receive a full refund of their activity bookings made through the Organiser’s platform, up to a maximum payout of $4,000.
5.2. The refund will be processed to any bank account specified by the winner within 30 days of notification.
5.3. The prize is non-transferable and cannot be exchanged for any other goods or services.
5.4. The sums refunded may not match due to differences in currency rates, currency conversion fees, and transfer fees, which will all fall on the end of the Participant. The Organiser will pay the sum paid by the Participant when booking and all fees and conversion changes will be deducted from that sum.

6. Publicity

6.1. By entering the Competition, the Participant agrees to the use of their name and booking details in any publicity material.
6.2 The Participant understands they may have to undergo an interview with the media about their win in order to receive the funds.
6.3 Upon winning, the Participant must provide a valid high-resolution photograph of themselves smiling to receive the prize. This image will be used by the Organiser for promotional purposes on their website and other platforms as they see fit. The image must meet the Organiser’s expectations to qualify for the prize.

7. Data Protection

7.1. The Participant’s personal data will be used for administering the Competition and for marketing purposes as deemed fit by the Organiser.
7.2. By entering the Competition, the Participant agrees to subscribe to the Organiser’s database and receive promotional and marketing emails.
7.3. The Organiser is owned by Hound Media Limited and the Organiser will share all data with them. By entering the competition you agree to give Hound Media Limited the rights to share the data with all companies fully or partially owned by Hound Media Limited.
7.4. If the business is sold, the data will be transferred to the new owner as part of the sale. The data may also be shown to potential buyers as part of the sales process.

8. General

8.1. The Organiser reserves the right to amend or withdraw the Competition at any time without prior notice.
8.2. The Competition and these Terms and Conditions will be governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.
8.3. By agreeing to the terms and conditions for the Full Refund Competition, the Participant also agrees to the general terms and conditions of the Organiser which can be found here.
8.4 The Organiser’s decision in all matters related to the Competition is final and binding.

9. Contact Information

9.1. For any questions or concerns regarding the Competition, please contact us on the email at the end stopped this message from being sent. The email is support@tourismguides.com

/Introduction

If you have any queries, need to update your personal data, or wish to exercise your rights, please contact us via email at support@tourismguides.com
This privacy policy informs you about how we look after your personal data when you visit our website (regardless of where you visit it from). It also explains your privacy rights and how the law protects you.

1. Data Collection and Use

We collect personal data from you in various ways, including:

  • When you contact us through the Website, by telephone, post, email, or through any other means.
  • When you register with us and set up an account to receive or purchase our products/services.
  • When you complete surveys that we use for research purposes (although you are not obliged to respond to them).
  • When you enter a competition or promotion through a social media channel.
  • When you receive marketing communications from us. When you use our services; in each case, in accordance with this privacy policy.

We may collect the following types of personal data:

  • Name
  • Gender
  • Contact information such as email addresses and telephone numbers
  • Demographic information such as postcode and  location
  • Any information provided when submitting an inquiry to us
  • IP address (automatically collected)
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)

2. Our Use of Data

Any or all of the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • Internal record keeping
  • Improvement of our products/services New products/services
  • Information regarding our business activities and new ventures
  • Transmission by email of marketing materials that may be of interest to you
  • Lawful Basis of Data Processing
  • Contacting you for marketing purposes
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

3. Who We Share Data With

We may share your Data with our employees, agents, and/or professional advisors and third-party payment providers.


In order to fulfil the purposes of our data processing (our use of data), we work with a number of third-party service providers.
We will make all appropriate checks to ensure that the security and privacy of your data are not compromised. In certain circumstances, we may have to disclose personal data to our advisors. The third-party providers include CRM providers with whom we work to conduct marketing and user engagement programs.

4. International Data Transfers

From time to time, we work with external third parties who are based outside New Zealand. Their processing of your personal data will involve a transfer of data outside New Zealand.


Whenever we transfer your personal data out of New Zealand, we ensure a similar degree of protection is afforded to your personal data. Where possible, we will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where this is not possible, we will ensure that the transfer of your personal data is done lawfully. We will make all prudent enquiries of the credentials and processes of any third party.


Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of New Zealand.

5. Keeping Data Secure

We will use technical and organisational measures to safeguard your Data. For example, to access this information you will require a username and password.
If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately.

6. Data Retention

Any marketing data can be deleted on request. We will delete marketing data that we deem to be out of date.
Financial data will be retained for as long as required for Tourism.

7. Your Rights

You have the following rights in relation to your Data:

  • Right to access: the right to request copies of the information we hold about you at any time.
  • Right to correct: the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase: the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data: the right to “block” us from using your Data or limit the way in which we can use it.
  • Right to data portability: the right to request that we move, copy, or transfer your Data.
  • Right to object: the right to object to our use of your Data, including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via email at support@tourismguides.com

8. Changes to Our Privacy Policy

Tourism Guides Limited may, from time to time, expand or reduce our business. This may involve the sale and/or the transfer of control of all or part of Tourism Guides Limited.
Data provided by you and other users, where it is relevant to any part of our business so transferred, will be transferred along with that part, and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

9. Parent Company

Tourism Guides Limited is owned by Hound Media Limited and by using this website you agree that all data and information collected is allowed to be used and stored by Hound Media Limited.
The information may also be passed to other companies owned by Hound Media Limited for the purposes or marketing or other reasons Hound Media Limited deems as being necessary.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via email at support@tourismguides.com

/  Introduction

Welcome to Tourism Guides Cookie Policy. This document details what cookies are, how we use them, and how you can manage them when visiting our website, www.tourismguides.com (the “Site”).

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit specific websites. They enhance the user experience by remembering your preferences and improving navigation of the site.

2. How We Use Cookies

At Tourism Guides, we use cookies for various purposes, including:
1. Essential Cookies: These cookies are necessary for the Site to function properly. They enable you to navigate the Site and use its features. Without these cookies, some services cannot be provided.
2. Performance Cookies: These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are here. This helps us to understand which pages are most and least popular.
3. Functionality Cookies: These cookies help us recognise you when you return to our Site. This allows us to personalise content for you, greet you by name, and remember your preferences, such as language or region settings. By using the Site, you consent to our use of functionality cookies.
4. Targeting Cookies: These cookies record your experience on our Site, the pages you have visited and the links you have went through. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.

3. List of Cookies We Use

  • _ga: Used to distinguish users. This cookie is set when a user visits a website for the first time. It helps to calculate visitor, session, and campaign data for analytics reports.
  • _gat: Used to throttle request rates. This cookie limits the collection of data on high-traffic sites.
  • AMP_TOKEN: Contains a token that can be used to retrieve a client ID from the AMP Client ID service. Other possible values indicate opt-out, inflight request, or an error retrieving a client ID from the AMP Client ID service.
  • _utmt: Used to throttle the request rate for the service, limiting the amount of data sent to Google Analytics.
  • utmc: Operates in conjunction with the utmb cookie to determine whether the user is in a new session or visit.
  • _gid: Used to distinguish users. It stores and updates a unique value for each page visited.
  • gac: Contains campaign-related information for the user. If you’ve linked your Google Analytics and Google Ads accounts, the Google Ads website conversion tags will read this cookie.
  • _utma: Used to distinguish users and sessions. It is updated every time data is sent to Google Analytics.
  • _utmb: Used to determine new sessions or visits. It expires after 30 minutes of inactivity.
  • _utmz: Stores the traffic source or campaign that explains how the user reached your site.
  • _utmv: Used to store visitor-level custom variable data. This cookie is updated whenever a custom variable is used.

4. How to Control Cookies

 

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

5. Changes to This Cookie Policy

We may periodically update this Cookie Policy to reflect changes in our cookie practices. We encourage you to review this policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us

If you have any questions or concerns about this Cookie Policy, please contact us at:
• Email: support@tourismguides.com

/ &nbspIntroduction

Welcome to Tourism Guides Limited’s website. These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.

1. Definitions

In these terms and conditions, “we,” “our,” and “us” refer to Tourism Guides Limited. “You” refers to the user or viewer of our website.

2. Use of Website

2.1. You may use our website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
2.2. You must not use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
2.3. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.

3. Intellectual Property Rights

3.1. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

3.2. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
3.3. You must not:
  • republish material from this website (including republication on another website);
  • sell, rent, or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
  • edit or otherwise modify any material on the website; or redistribute material from this website except for content specifically and expressly made available for redistribution.

4. Limitation of Liability

4.1. We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
4.2. To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill).
4.3. Nothing in these terms and conditions will:
  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law;
  • or exclude any of our or your liabilities that may not be excluded under applicable law.
4.4. The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms and conditions or in relation to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty.
4.5. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

5. Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities, and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

6. Digital Magazines and Tourist Information

6.1. Our website may feature digital magazines and tourist information that highlight various locations and activities (“Guides”). These Guides are intended for informational purposes only and do not constitute professional advice or recommendations.


6.2. We do not offer any assurances, guarantees, or warranties regarding the accuracy, safety, quality, or suitability of the information, suggestions, or recommendations provided in the Guides or on our website.



6.3. You acknowledge and agree that:



(a) The information provided in the Guides may not be exhaustive or up-to-date, and travel conditions and local regulations may change without notice.


(b) You are solely responsible for assessing the suitability of any location or activity mentioned in the Guides, including but not limited to considering your own physical condition, health, and safety precautions.
(c) We shall not be liable for any loss, injury, damage, or inconvenience sustained by you or any third party as a result of relying upon information contained in the Guides or on our website.
6.4. By accessing and using our website and the Guides, you agree to release us from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with your use of the Guides or reliance on the information provided.

7. Win a Full Refund Competition

On our website, we offer a competition where guests can enter to win a full refund on activities booked through our activity booking platform. This competition has its own specific terms and conditions, in addition to these general terms and conditions. You can find the full terms and conditions for the competition here

8. Variation

We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our website from the date of publication of the revised terms and conditions on our website.

9. Assignment

We may transfer, sub-contract, or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

10. Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

11. Entire Agreement

These terms and conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of our website.

12. Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with New Zealand law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of New Zealand.

13. Contact Us

If you have any questions about these terms and conditions, please contact us at support@tourismguides.com