Privacy Policy
/Introduction
If you have any queries, need to update your personal data, or wish to exercise your rights, please contact us via email at support@tourismguides.com
This privacy policy informs you about how we look after your personal data when you visit our website (regardless of where you visit it from). It also explains your privacy rights and how the law protects you.
1. Data Collection and Use
We collect personal data from you in various ways, including:
- When you contact us through the Website, by telephone, post, email, or through any other means.
- When you register with us and set up an account to receive or purchase our products/services.
- When you complete surveys that we use for research purposes (although you are not obliged to respond to them).
- When you enter a competition or promotion through a social media channel.
- When you receive marketing communications from us. When you use our services; in each case, in accordance with this privacy policy.
We may collect the following types of personal data:
- Name
- Gender
- Contact information such as email addresses and telephone numbers
- Demographic information such as postcode and location
- Any information provided when submitting an inquiry to us
- IP address (automatically collected)
- Web browser type and version (automatically collected)
- Operating system (automatically collected)
2. Our Use of Data
Any or all of the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- Internal record keeping
- Improvement of our products/services New products/services
- Information regarding our business activities and new ventures
- Transmission by email of marketing materials that may be of interest to you
- Lawful Basis of Data Processing
- Contacting you for marketing purposes
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
3. Who We Share Data With
We may share your Data with our employees, agents, and/or professional advisors and third-party payment providers.
In order to fulfil the purposes of our data processing (our use of data), we work with a number of third-party service providers.
We will make all appropriate checks to ensure that the security and privacy of your data are not compromised. In certain circumstances, we may have to disclose personal data to our advisors. The third-party providers include CRM providers with whom we work to conduct marketing and user engagement programs.
4. International Data Transfers
From time to time, we work with external third parties who are based outside New Zealand. Their processing of your personal data will involve a transfer of data outside New Zealand.
Whenever we transfer your personal data out of New Zealand, we ensure a similar degree of protection is afforded to your personal data. Where possible, we will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where this is not possible, we will ensure that the transfer of your personal data is done lawfully. We will make all prudent enquiries of the credentials and processes of any third party.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of New Zealand.
5. Keeping Data Secure
We will use technical and organisational measures to safeguard your Data. For example, to access this information you will require a username and password.
If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately.
6. Data Retention
Any marketing data can be deleted on request. We will delete marketing data that we deem to be out of date.
Financial data will be retained for as long as required for Tourism Guides Limited.
7. Your Rights
You have the following rights in relation to your Data:
- Right to access: the right to request copies of the information we hold about you at any time.
- Right to correct: the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase: the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data: the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability: the right to request that we move, copy, or transfer your Data.
- Right to object: the right to object to our use of your Data, including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via email at support@tourismguides.com
8. Changes to Our Privacy Policy
Tourism Guides Limited may, from time to time, expand or reduce our business. This may involve the sale and/or the transfer of control of all or part of Tourism Guides Limited.
Data provided by you and other users, where it is relevant to any part of our business so transferred, will be transferred along with that part, and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
9. Parent Company
Tourism Guides Limited is owned by Hound Media Limited and by using this website you agree that all data and information collected is allowed to be used and stored by Hound Media Limited.
The information may also be passed to other companies owned by Hound Media Limited for the purposes or marketing or other reasons Hound Media Limited deems as being necessary.
10. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us via email at support@tourismguides.com